The TechSmart app uses several techniques to streamline the structure and content of the troubleshooting and diagnosis, including video snippets, charts, photos and part numbers. The app was developed to provide service techs with direct access to the kind of troubleshooting technology that the Pentair customer service team provides over the phone-but without having to worry about the time of day or having to wait for a tech support team member to pick up the line. One of the best features about TechSmart is that it resides on the phone or tablet and doesn’t require a cell or internet connection-allowing service techs to access the information at all times and anywhere.

“The TechSmart app was developed in conjunction with our customer service team to provide a truly comprehensive troubleshooting and diagnostic tool,” Tacconi said. Busy service techs looking to quickly diagnose issues on the most requested Pentair equipment can simply download and use the Pentair TechSmart app on their mobile device.ĭesigned to mirror the service provided by Pentair’s customer service team, the TechSmart app prompts service techs through a “decision tree” as they move through the troubleshooting process.Īccording to Mike Tacconi, Director of Customer Advocacy for Pentair, it is easier to use than paper troubleshooting guides because it adjusts next steps based on what the technician finds at each stage in the troubleshooting process. As part of its ongoing effort to provide readily available technical support information for its family of dealers, Pentair Pool’s TechSmartĪutomated troubleshooting app is designed to help service professionals quickly troubleshoot, diagnose and resolve service repair questions in the field.

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